We currently ship Australia-wide. To enquire about shipping to a different destination, please contact us.

Once your order has been placed we aim to have all orders packed and shipped out within 3 business days. Items are picked, packed and shipped on weekdays only, Monday - Friday, 8:30am - 5pm (excluding public holidays). We ship all packages with tracking to ensure packages are delivered. Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge).

You may request an exchange, store credit or refund on most purchases. To be eligible for a return, your item must be returned within 30 days of the original purchase date and be unused and in the same condition that you received it, in the original packaging, with all tags still attached. Please include a copy of your invoice or proof of purchase. 

There are no refunds or exchanges on helmets, sale items, head-wear, facemasks, necksocks, oils, consumables, cleaning agents and electrical items.

Please contact us at info@v-twins.com.au should you wish to make an exchange, receive a store credit or obtain a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

If there’s a specific item you’re seeking that’s not listed online, let us know—we might be able to source it for you. If you’re unsure of part numbers or have a specific question about an item we do or don’t stock
or are just after general advice we’d love to talk to you and get you the answers you need for
your next project. Give us a call or send us a message via the contact page on this site and one
of the V-Twins team will get back to you as soon as possible or if you’re in the north coast area
we love meeting riders of all walks of life whether it’s road, off road or adventure riding that makes
you tick, pop in and say hello to us today.

Additionally, we welcome suggestions for new brands you'd like us to stock. We are committed to bringing the best motorcycle gear brands to our community of riders throughout Australia.