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Shipping & Privacy Policy

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Shipping Policy

We charge a flat rate of AUD $15.00 for every order regardless of quantity

Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia

Shipping Destination

North Coast V-Twins ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 2 6650 4200 to enquire about a special order.

Shipping and Delivery Policy

We deliver products Australia wide using Australia Post, Australia Air Express or Fastway Couriers, depending on the shipping address provided.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

Customer Service Policy

North Coast V-Twins is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

North Coast V-Twins understands that shopping online can be difficult, we are happy to offer you an exchange or store credit for any items you purchase through our online store if you change your mind, if you choose to exchange an item you will incur an additional AUD $15.00 for the postage of the exchange item. North Coast V-Twins will offer you a full refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.

Privacy Policy

North Coast V-Twins isdedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. North Coast V-Twins uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from North Coast V-Twins only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from North Coast V-Twins your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@v-twins.com.au.

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Contact Us

1A GDT Seccombe Cl,
Coffs Harbour
NSW 2450

Ph: (02) 6650 4200

Em: info@v-twins.com.au

ABN: 53 797 781 246

All transactions are processed in AUD

Opening Hours

Mon
8:30am - 5:00pm
Tue
8:30am - 5:00pm
Wed
8:30am - 5:00pm
Thu
8:30am - 5:00pm
Fri
8:30am - 5:00pm
Sat
8:30am - 1:00pm
Sun
Closed
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